Get in Touch With Us

This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go when the answer sits with someone else — a casino's own support desk, a licensing body or a gambling support charity. We publish research-based guides for UK readers aged 18 and over, so most messages we receive are about bonus terms, withdrawal rules or how a particular operator on our lists actually works in practice.

Email the editorial team

Email is the only channel we run. Write to [email protected] and a member of the team will read it. We aim to reply within two working days, and longer for anything that needs us to re-check an operator's published terms before we answer.

Messages get answered faster when they include the casino name, the page on livingitupevents.co.uk you were reading, and a screenshot or copy-paste of the exact term you are asking about. Please do not send account numbers, passwords, copies of your ID or card details. We have no access to any casino account and never need that information.

What we can help with — and what we can't

We can help	We can't help
Explaining wagering requirements, game contribution and maximum bonus bets in plain terms	Releasing, unlocking or topping up a bonus on your account
Correcting an out-of-date offer, rating or payment detail on our pages	Overturning a casino's KYC, source-of-funds or withdrawal decision
Pointing you to the right complaints route for an overseas-licensed operator	Acting as an adjudicator or arbitrator in a dispute
Describing how debit cards, bank transfers, e-wallets and crypto typically behave for GBP players	Confirming a specific payment method works on your account today
Explaining GAMSTOP, self-exclusion and blocking software	Removing you from GAMSTOP or shortening an exclusion period

Commercial relationships, stated plainly

Some links on livingitupevents.co.uk are commercial, and the publisher may earn a commission if you open an account through them. That arrangement does not buy a position, a rating or a favourable write-up, and it does not change what we say about an operator's terms. If you think a page reads as though it does, say so in your email — that is exactly the kind of message we want.

Questions about the casinos we list

Most contact from readers is about a handful of operators near the top of our comparisons. Below is what we can tell you about the three we are asked about most, with the headline offer exactly as the operator advertises it. These are advertised terms we have recorded, not tested outcomes, and bonus conditions change — always read the promotion page on the casino's own site before depositing.

Betmica

Betmica sits first in our ranking with an editorial score of 10.0, largely because its welcome package is the most aggressive on the list: 570% up to £5,700 plus 270 free spins, quoted in pounds, which matters if you want to avoid currency conversion on every deposit. The headline number is the reason it attracts questions, and the reason we caution about it. A percentage that large is almost always paired with a substantial wagering requirement and a cap on what you can withdraw from bonus winnings, and it only pays out at full size if you deposit near the maximum. Check the wagering multiple, whether it applies to bonus alone or deposit plus bonus, the maximum bet allowed while a bonus is active, and the expiry window. Limitation: the size of the offer makes it the hardest on this page to clear in full, and an accidental oversized spin can void the lot. Ask us what a term means; we cannot ask Betmica to waive it.

Kikibet

Kikibet, rated 9.9, is the one readers tend to compare directly against Betmica because its offer is also GBP-denominated: 350% up to £5,555 and 300 free spins. The lower percentage with a higher spin count suits players who want the free spins to carry more of the value, though spins normally come with their own separate wagering and a cap on winnings per spin batch. Limitation: free-spin allocations are usually tied to specific slots chosen by the operator, so if you dislike those titles the spin element is worth less to you than the headline suggests. Tell us which element you are weighing up and we can explain how each part is typically counted.

Betninja

Betninja, also 9.9, is the one we point cautious readers towards when a four-figure percentage feels uncomfortable. Its £1,000 bonus and 100 free spins for all new players is modest by the standards of this list, which usually means a smaller amount to turn over before a withdrawal becomes possible. Limitation: the upside is capped accordingly — if you were hoping a large deposit would be matched several times over, this is not the offer for that. As with every entry here, "all new players" still depends on the operator's own country and eligibility rules, so confirm you qualify before depositing.

WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin also appear in our rankings, and we are happy to answer questions about any of them. Note that several advertise in euros or dollars — WinnerIsland up to €1,000 plus 100 free spins, Smash Casino's 600% up to €10,000 slots package, Nightluck's €6,400 plus 280 free spins, CoinPoker's 150% up to $2,000 and Rivo's 1000% up to €10,000 with 25% cashback. If your account is funded in pounds, conversion is applied somewhere in the chain and the sterling value you actually receive will differ from the advertised figure. For the fuller picture, see our comparison of trusted non GamStop casinos in the UK.

Money questions we get asked most

We cannot see fees or timings on your account, but we can explain how the mechanics generally work so you know what to check before you commit.

• Cost of taking part — every bonus above requires a qualifying deposit; none of them is free money. Minimum deposits are set by the operator and are commonly in the £10 to £20 range at sites of this type, but verify the figure on the cashier page rather than assuming.
• Paying in — debit cards, bank transfers, e-wallets and cryptocurrency are the usual routes at offshore sites. PayPal availability is patchy on operators outside Great Britain's licensing regime, so treat it as something to confirm, never assume.
• Getting paid out — withdrawals normally return to the method you deposited with where that is possible. E-wallets and crypto tend to settle fastest, card and bank transfer slowest, with an internal approval step before the clock even starts.
• Fees and conversion — an operator may charge nothing while your bank or wallet still applies a currency conversion margin on a euro- or dollar-denominated account. A GBP account removes that layer.
• Limits — daily, weekly and monthly withdrawal caps are common, as are separate caps on what bonus winnings can convert to. These are the single biggest cause of the complaints we hear about.

If a figure on one of our pages no longer matches what the casino publishes, email us with the date you checked and we will re-verify and amend. Findings on this page were last reviewed on 23 September 2026.

What's actually on offer at these sites

When readers ask "what can I play there", the honest answer is that the libraries overlap heavily because the same software studios supply most of them. Broadly you will find:

• Slots — the bulk of every catalogue, ranging from low-volatility titles that pay small and often to high-volatility games with long dry spells. Published RTP is a long-run average across millions of spins, not a guide to any session.
• Progressive jackpots — pooled prizes that grow across a network. Some carry a maximum-bet condition to qualify for the top tier.
• Table games — blackjack, roulette and baccarat in digital form, usually contributing little or nothing towards bonus wagering.
• Live dealer rooms — real croupiers streamed in real time, with the same low wagering contribution and often excluded from free-spin offers entirely.
• Mobile play — most of these sites run in a phone browser rather than a dedicated app.

Sports betting enquiries

Several operators on our lists run a sportsbook alongside the casino, and the two are not the same product. Sportsbooks cover pre-match and in-play markets, accumulators, bet builders, cash-out and esports, and they promote free bets rather than free spins — usually with minimum qualifying odds attached, commonly around 1.50 in decimal terms, and with the stake not returned in winnings. Where a shared wallet is in place, a casino bonus may block sportsbook withdrawals until the casino wagering is cleared, and vice versa. If your question is about a bet rather than a spin, say so, because the rules diverge sharply.

Regulation, eligibility and where complaints really go

This is the point most worth being clear about before you email. The casinos we cover are not licensed by the UK Gambling Commission. They hold overseas licences — Curaçao is the most common — and they are not connected to GAMSTOP, which is the self-exclusion scheme covering operators licensed to serve Great Britain. Accepting British customers is not the same thing as being authorised to serve Great Britain, and that distinction decides what protection you have.

What follows for you:

1. You must be 18 or over, and the operator's own terms decide whether your country of residence is accepted.
2. The UK Gambling Commission cannot intervene on your behalf with an operator it does not license, and GB's alternative dispute resolution routes do not apply.
3. Your complaint route is the casino's internal procedure first, in writing, then whatever escalation its overseas licensing authority offers. We can explain that sequence; we cannot compel anyone to follow it.
4. Expect identity verification and, on larger withdrawals, source-of-funds checks. Having documents ready shortens the wait.
5. No casino is completely safe and no withdrawal is guaranteed. We will never tell you otherwise, whatever an operator's own marketing says.

If gambling has stopped being fun

Please raise this in your message and we will keep the reply practical rather than promotional. If you are registered with GAMSTOP, the exclusion runs for the full period you chose and cannot be lifted early by us, by an operator or by you. Deposit and loss limits, time-outs and account closure are available at most sites, and independent blocking software can cover a device or a whole household. GamCare provides free, confidential support in Great Britain through the National Gambling Helpline on 0808 8020 133, open 24 hours a day. If you would rather we simply removed you from any mailing, one line is enough — no explanation needed.

Corrections, partnerships and press

Corrections take priority in our inbox. If an offer figure, a payment detail or a licensing description on our pages is wrong, send the evidence and the date you saw it, and we will check it against the operator's published terms and update or remove the claim. Editorial work on this site is overseen by Harriet Colton, and correction requests reach her directly.

Commercial and partnership approaches are welcome by the same address, but please read this first: placement on our lists is not purchasable, we do not publish supplied copy as editorial, and we do not remove a documented drawback from a write-up. Enquiries that open by asking for either will be declined politely and quickly.

Before you send

A short checklist that saves a round of emails: name the casino, name the page, quote the term or figure you are questioning, tell us the date you saw it, and leave out anything personal or account-related. Then send it to [email protected]. If your question is urgent and account-specific, the casino's own live chat will always be faster than we can be — we are a research desk, not a support line.